نوع مقاله : مقاله پژوهشی
نویسندگان
1 عضو هیات علمی تمام وقت دانشگاه آزاد اسلامی علوم و تحقیقات
2 دانشجو
3 فارغ التحصیل
چکیده
هدف مطالعه بررسی تاثیر کیفیت خدمات گردشگری بر وفاداری به مقصد با توجه به نقش میانجی تصویرذهنی از مقصد و رضایت گردشگران است. تحقیق با هدف کاربردی و روش توصیفی و پیمایشی و با بکارگیری پرسشنامه پاسخ بسته در گردآوری اطلاعات انجام گرفته است. نمونه آماری را 388 نفر از گردشگران (تابستان 1395) مکان‌های پربازدید استان قزوین تشکیل داده است. مدل پژوهش با معادله‌یابی ساختاری بررسی و نتایج حاکی است که کیفیت خدمات گردشگری بر رضایت و تصویرذهنی گردشگری و همچنین تصویرذهنی بر رضایت و وفاداری و رضایت بر وفاداری به مقصد گردشگری تاثیر می‌گذارد. نقش میانجی رضایت و تصویرذهنی در رابطه بین کیفیت خدمات گردشگری و وفاداری به مقصد گردشگری و در نهایت نقش میانجی تصویرذهنی در رابطه بین کیفیت خدمات گردشگری و رضایت گردشگران مورد تایید قرار گرفت.
کلیدواژه‌ها
عنوان مقاله [English]
The Impact of Tourism Services Quality on Tourism Destination Loyalty, Considering the Mediating Role of the Tourism Destination Image and the Tourists Satisfaction
نویسنده [English]
- kambiz heidarzadeh 1
چکیده [English]
The aim of this study is to investigate the effect of tourism services quality on destination loyalty according to the mediating role of a destination mental image and the satisfaction of tourists. This is an applied research and in terms of methodology it is descriptive and of survey type. It used the close-ended questionnaire in the collection of information. The statistical sample consists of 388 tourists who visited the most popular places in Qazvin province during summer of 1395. The research model was investigated by the structural equation modeling. The results indicate that the quality of tourism services affects the satisfaction and image of tourism and also the tourism image affects the satisfaction and loyalty and satisfaction affects tourism destination loyalty. The mediating role of satisfaction and a destination image between the quality of tourism services and loyalty to the destination of tourism was confirmed and finally, the mediating role of destination image between tourism services quality and tourist satisfaction was approved.
کلیدواژه‌ها [English]
- Tourism Services Quality
- Mental Image of Tourism Destination
- Tourists Satisfaction
- Tourism Destination Loyalty
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