Impact of World Tourism Ethics Code on Satisfaction and Word of Mouth of Incoming Tourists of Iran

Malmir, Reza; Dehghanan, Hamed

doi:10.22054/tms.2018.9019

Document Type : Research Paper

Authors

Reza Malmir ¹
Hamed Dehghanan ²

¹ Master Graduate of Executive Management of Allameh Tabataba’i University, Tehran

² Assistant Professor, Faculty of Allameh Tabataba’i University, Tehran

https://doi.org/10.22054/tms.2018.9019

Abstract

The importance of establishing good relations between host communities and tourists due to the encounter of tourists with different customs and cultures has led to the emergence of global codes of ethics for tourism. Therefore, by following the ten principles of the universal codes of ethics of tourism, the satisfaction of tourists will increase and it also brings the most effective type of advertising; the word of mouth, for the host communities. Due to the importance of the topics mentioned in the tourism industry, the present study examines the effects of tourism universal codes of ethics on satisfaction, as well as the effect of their satisfaction on the word of mouth advertising of incoming tourists of Iran. In terms of the purpose this is an applied research and in terms of the data collection method, this is of survey-correlation type. To this end, with regard to the unlimited statistical population, 384 foreign tourists in Iran were selected by random sampling. Using the standard questionnaire, the opinions of these people were reviewed and analyzed using structural equation techniques in SPSS and Lisrel software. The results of data processing indicate the status of satisfaction of tourists with the implementation of global codes of ethics of tourism. And also the positive impact of improving the status of global codes of ethics on the increased satisfaction of tourists was confirmed. It was also shown that the satisfaction of tourists has a positive and significant effect on word of mouth advertising.

Keywords

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Tourism Management Studies

Impact of World Tourism Ethics Code on Satisfaction and Word of Mouth of Incoming Tourists of Iran

References

References

Volume 13, Issue 42 - Serial Number 42
June 2018
Pages 103-124

Impact of World Tourism Ethics Code on Satisfaction and Word of Mouth of Incoming Tourists of Iran

References

References

Volume 13, Issue 42 - Serial Number 42June 2018Pages 103-124

Volume 13, Issue 42 - Serial Number 42
June 2018
Pages 103-124