davood ghorbanzadeh; Hamidreza Saeednia
Abstract
Theme parks represent a huge and fast-growing part of the world's hospitality and tourism industry, which has become an interesting and important research topic for marketers and activists in this industry. Creating and preserving memorable experiences along with meaningful mental image is an essential ...
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Theme parks represent a huge and fast-growing part of the world's hospitality and tourism industry, which has become an interesting and important research topic for marketers and activists in this industry. Creating and preserving memorable experiences along with meaningful mental image is an essential part of the marketing management of the water park industry which leads to behavioral goals such as recommending the park to others and the intention of visitors to re-visit. Therefore, the purpose of this study is to investigate the factors influencing the behavioral intentions of tourists visiting water parks in the city of Mashhad. This is a descriptive research and of the correlational type. In order to achieve the purpose of the study, 384 visitors were selected using a simple sampling method and a standardized questionnaire. Also, structural equation modeling was used for data analysis. The results of the hypotheses testing showed that the quality of experience has a positive effect on the mental image, satisfaction and perceived value of the visitors, and the mental image of the visitors has a positive and significant effect on perceived value, satisfaction, and pleasure of the visitors. Although the perceived value and pleasure of visitors have a positive effect on satisfaction, the visitor's pleasure does not directly affect his or her behavioral intentions, and this effect occurs indirectly through satisfaction. The findings provide insights for water park managers and marketers and allow them to understand the factors affecting visitor behavior such as recommending others and the intention to re-visit the water park and as a result, organize services in a way that meets the needs of visitors
Abstract
The purpose of this study is to investigate the effect of customer brand identification on brand equity in hotel services. In this regard after extensive study of literature, a new model was designed. This research is descriptive and of survey type and using available sampling method. The sample size ...
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The purpose of this study is to investigate the effect of customer brand identification on brand equity in hotel services. In this regard after extensive study of literature, a new model was designed. This research is descriptive and of survey type and using available sampling method. The sample size consists of 384 Iranian guests of Abbasi hotel in Isfahan. To analyze the data and test the research hypotheses, structural equations modeling using Smart PLS software has been used. Findings of this research show that customer brand identification has a direct and significant effect on service quality, perceived value and brand trust. Furthermore, service quality, perceived value and brand trust have a direct and significant effect on brand loyalty. Finally, service quality, brand loyalty and
Mostafa Mohammadi; Seyyed Mohammad Mirtaghian Rudsari; Sadegh Salehi
Abstract
This study aimes to investigate the role of individual competencies of humanresources in the behavioral intentions of guests in 4-star hotels in Mazandaran.The population of this study consists of tourists who have stayed there threetimes during the year 1394. According to the study situation, sampling ...
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This study aimes to investigate the role of individual competencies of humanresources in the behavioral intentions of guests in 4-star hotels in Mazandaran.The population of this study consists of tourists who have stayed there threetimes during the year 1394. According to the study situation, sampling wasdetermined by Convenience Sampling and 247 usable questionnaires werecollected. Reliability and validity of the questionnaire was approved based onCronbach's Alpha and composite reliability and convergent validity wereaccepted through Confirmatory Factor analysis. To investigate the hypotheses,Pearson Correlation, Regression Analysis, method of Baron and Kenny, Sobeltest and Goodman test were used. Statistical techniques were performed throughSPSS23 and Lisrel8.5.The findings indicate that individual competencies ofhuman resources affect on behavioral intentions of guests in 4-star hotels inMazandaran province, and also, individual competencies of human resourcesthrough guests’ satisfaction and perceived value Affect on behavioral intentionsof guests in 4-star hotels in Mazandaran province.
Fereshteh Mansouri Moayed; Mohammad Moradi; Fatemeh Mollaei
Abstract
According to the role of the customer in hospitality industry and importance of the provided quality of services, there is an increasing intense competition in the industry; hence, the recovery of failed services provides a second chance for companies to bolster their relationship with the customers, ...
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According to the role of the customer in hospitality industry and importance of the provided quality of services, there is an increasing intense competition in the industry; hence, the recovery of failed services provides a second chance for companies to bolster their relationship with the customers, consequently, high performance of frontline employees affects behavioral intentions of customers. The aim of this study is proposing a service recovery model to illustrate how having high performance in the service recovery process causes tourists’ positive word-of-mouth. The statistical population of this study is composed of tourists who stayed in one of the 5-star hotels of Shiraz and were accessible during the research. Based on the Cochran formula 384 individuals have been considered as the statistical sample. The collected data have been analyzed using SPSS 22 and smart PLS 2 software. As the results show, high level of performance in service recovery influence tourists’ word of mouth.
Abstract
This study considered the concept of perceived value from an Islamic perspective and examined the effect of perceived value of pilgrimage destination on foreign Muslim tourist satisfaction. This survey is a descriptive type research and 153 samples were selected using convenience sampling method. To ...
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This study considered the concept of perceived value from an Islamic perspective and examined the effect of perceived value of pilgrimage destination on foreign Muslim tourist satisfaction. This survey is a descriptive type research and 153 samples were selected using convenience sampling method. To determine validity, confirmatory factor analysis and for testing hypotheses structural equation modeling was used. The research findings indicated that perceived costs including perceived monetary value, perceived risk, time and effort spent have a negative effect on the tourist satisfaction while perceived benefits including perceived quality, efficiency, emotional value, social value and Islamic physical/ non-physical attributes have a positive effect on tourist satisfaction. The moderating role of Islamic religiosity on the relationship between Islamic non-physical attributes value and tourist satisfaction was high while the role of Islamic religiosity on the relationship between Islamic physical attributes and tourist satisfaction was low.
Abstract
The purpose of this paper is to test the structural relationship of perceived value and tourist satisfaction with environmentally responsible behavior through the mediating role of tourist activity involvement in Alandan Lake located at Chahardangeh rural district in Sari, Iran.Regarding the goal, the ...
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The purpose of this paper is to test the structural relationship of perceived value and tourist satisfaction with environmentally responsible behavior through the mediating role of tourist activity involvement in Alandan Lake located at Chahardangeh rural district in Sari, Iran.Regarding the goal, the current research is practical, and regarding the method of data collection, it is considered descriptive - correlation. The statistical population for the study consists of tourists who visited Alandan Lake. Participants were 200 Alandan tourists (113 male and 87 female) selected using convenience sampling method. All of the participants completed scales of perceived value, tourist satisfaction, environmentally responsible behavior and tourist activity involvement. Data were analyzed by the path analysis using LISREL software.The results showed that perceived value had a structural effect on environmentally responsible behavior. Perceived value by mediating tourist activity involvement had an indirect effect on environmentally responsible behavior. Moreover, tourist satisfaction had a direct effect on environmentally responsible behavior and also tourist satisfaction by mediating tourist activity involvement had an indirect effect on environmentally responsible behavior.Perceived value and tourist satisfaction can directly and by mediating tourist activity involvement influence environmentally responsible behavior.
Soheil Nejat
Volume 10, Issue 32 , March 2016, , Pages 111-129
Abstract
This study examines the impact of the brand salience on brand loyalty through the mediator variables, perceived quality, brand image, perceived value, and satisfaction. This research is applied in terms of purpose and descriptive based on method. The population in this study are tourists who have arrived ...
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This study examines the impact of the brand salience on brand loyalty through the mediator variables, perceived quality, brand image, perceived value, and satisfaction. This research is applied in terms of purpose and descriptive based on method. The population in this study are tourists who have arrived in the city of Babolsar in the summer of 2015. According to the sampling formula for unlimited population, a sample of 384 was obtained. A questionnaire was used to collect data in this study. Data was analyzed through SPSS and Smart PLS2 software. The results showed that brand salience has a positive and significant effect on perceived quality, brand image (characteristics of people and the physical environment), and destination brand loyalty. Also, the results showed that the perceived quality has a positive and significant effect on brand image (characteristics of people and the physical environment). But perceived value and satisfaction have no significant impact on brand loyalty. Perceived value has a positive and significant effect on satisfaction. Finally, satisfaction and physical environment have positive and meaningful effects on brand loyalty, but perceived value and people characteristics have no significant impact on brand loyalty.
Azim Zarei; Fatemeh Ghorbani; Mino Pedramnia
Abstract
The perception of visitors' behavioral intentions is of great importancefor destination managers and marketers. The present study is about tostudy the effective factors on visitors behavioral intentions in touristdestinations,which examines the effect of destinationattributes ,perceived quality of destination ...
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The perception of visitors' behavioral intentions is of great importancefor destination managers and marketers. The present study is about tostudy the effective factors on visitors behavioral intentions in touristdestinations,which examines the effect of destinationattributes ,perceived quality of destination offerings, perceived valueand satisfaction on behavioral intentions. The sample of the currentstudy considersall the visitors of Torghabe tourist destination inMashhad city in the summer of 2011 and chooses 494 visitorsrandomly. The research questionnaire was developed by theresearcher after confirming the validity and reliability of data and thenfollowed by their distribution; finally data collection was donethrough structural equation modeling and analyzed in LIZRELsoftware.the results shows destination attributes have direct positiveeffect on perceived quality of destination offerings; and on the otherhand, perceived value and satisfaction are under direct effect ofperceived value. Furthermore, the positive direct effect of perceivedvalue and satisfaction on behavioral intentions was confirmed. Theresults also indicated that visitors perceived value of destinationofferings has an indirect effect on behavioral intentions throughmediating variables of satisfaction and perceived value.
