Shahram Khalil Nezhad; Mohammad Reza Daneshvar Deylami
Abstract
The growth and development of the use of electronic services in the tourism industry have become particularly important. The main purpose of this research is to study and examine the impact of perceived e-service quality on the willingness to use e-service systems. The philosophy of the research is positivism, ...
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The growth and development of the use of electronic services in the tourism industry have become particularly important. The main purpose of this research is to study and examine the impact of perceived e-service quality on the willingness to use e-service systems. The philosophy of the research is positivism, the approach is deductive, and the strategy is surveying. Therefore, after reviewing the literature and designing the conceptual model, a questionnaire containing 21 questions was presented to the statistical sample. The statistical population of this study is all customers who use electronic services of websites active in tourism in Tehran. Out of 500 distributed questionnaires, 381 correct questionnaires were used for data analysis. The structural equation modeling method based on AMOS software was used to analyze the research data and test the hypotheses. The results indicate a positive effect of perceived e-services on willingness to use e-service systems, brand mental image, e-satisfaction, and perceived risk. In fact, paying attention to the quality of e-services, satisfaction, the brand image of the organization and perceived risk reinforces the tendency to use e-service systems.
Abstract
In tourism marketing, pricing and advancement tools are very important and have a direct impact on customer satisfaction, customer loyalty, and brand equity of travel agencies. Each marketing activity affects brand equity, and knowing how marketing activities contribute to or hurt brand equity, allows ...
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In tourism marketing, pricing and advancement tools are very important and have a direct impact on customer satisfaction, customer loyalty, and brand equity of travel agencies. Each marketing activity affects brand equity, and knowing how marketing activities contribute to or hurt brand equity, allows marketing managers to develop effective marketing plans. In this study, in order to investigate the relationship between the price promotion and the brand equity of travel agencies, at first, by examining the literature, tools for promoting price and brand equity dimensions were identified. Also, based on existing theories, a conceptual model was developed in the form of five main hypotheses and four sub-hypotheses. In order to achieve the research goals, a sample of 461 passengers of travel agencies was selected to answer the questionnaire using convenience sampling. The validity of the questionnaire was confirmed by using a confirmatory factor analysis. Also, the validity or reliability of the questionnaire was confirmed using the Cronbach's alpha coefficient. Data then were analyzed by multivariate analysis of variance (MANOVA) and one-way analysis of variance (ANOVA). Based on the analysis of the collected data, the price promotion and its tools, including cash discounts, volume discounts, price warranties, free services, frequent purchasing discounts and promotional gifts are positively related with brand equity as well as its four dimension that includes brand loyalty, perceived quality, brand awareness and brand association. The results of the study indicate that of the 6 price promotion tools in the research, free services and frequent purchasing discounts, are the most important and special gifts have the least priority in promoting the brand equity of travel agencies. Further; executive suggestions and subsequent studies were explained.
mohammad hoseyn imani khoshkhou; hamid ayoubi yazdi
Volume 5, Issue 13 , November 2010, , Pages 113-138
Abstract
Tourism destination brand equity is defined as the brand assets (or liabilities) linked to a destination`s name and symbol that add to (or subtract from) the services and experiences provided. Each year, the brand equities of different international brands are measured by reputable international institutions. ...
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Tourism destination brand equity is defined as the brand assets (or liabilities) linked to a destination`s name and symbol that add to (or subtract from) the services and experiences provided. Each year, the brand equities of different international brands are measured by reputable international institutions. In many cases, the equity value is higher than physical assets and this indicates the importance of the brand issue. Thus recognizing the critical factors that affect brand equity is essential. Due to the cultural and social differences and characteristics of Iran’ tourism destinations, this study, through Konecnik (2007) framework, was conducted to detect the factors that domestic tourists recognize as influencing the brand equity of Yazd. The study population consists of potential tourists which have been available in the entrances of Tehran in the period 15 April to 15 May 2010. For analysis of the data the confirmatory factor analysis was used. This research aims to identify the critical factors which tourists think can affect the brand equity and investigates the importance of each factor in their perspectives. The results of the this study imply that in addition to the brand image, which has been more than 30 years the most important factor for the destination brand evaluation, there are other aspects such as brand loyalty, perceived quality, and brand awareness of tourism destinations, that can directly impact on brand equity of Yazd tourism destination. Among those attributes, brand loyalty has the strongest direct effect on the brand equity, while awareness has the least effect
