Nahid Amrollahi Biuki; Azam Nazari Dehaghi
Volume 10, Issue 31 , September 2015, , Pages 103-131
Abstract
The main purpose of this study is to investigate and explain the effects that Isfahandomestic tourists’ image would have on tourism development of the city. The studypopulation is a group of tourists who have experience of travelling to Isfahan. As thepopulation of the study is unlimited, the sample ...
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The main purpose of this study is to investigate and explain the effects that Isfahandomestic tourists’ image would have on tourism development of the city. The studypopulation is a group of tourists who have experience of travelling to Isfahan. As thepopulation of the study is unlimited, the sample size has been determined based onthe method of Cochran's sample size determination, and a sample of 384(convenient) was selected. In order to collect data, a questionnaire was appliedusing Likert scale (five choices). For the validity, formal questionnaire was used andreliability was calculated for each variable by calculating Cronbach's alphacoefficients.Structural Equation Modeling was applied for collected data analysis andconceptual model evaluation. Then, Model fitting and required analysis were doneby using AMOS software. Finally, designed theoretical pattern were fitted bymodifying conceptual model. Therefore, it can be stated that individualcharacteristics have positive and significant effects on tourists’ behavior, tourismachievements and tourism development, due to tourist’s image
angella ameli; farzad fakhimi
Abstract
This research tries to investigate the relationships among factors of satisfaction, image, trust, effective relations, and loyalty. The statistical population of this research consists of members of the Iran Air’s Sky Gift Club (In three levels of Gold, Silver and Blue). As for the sampling technique, ...
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This research tries to investigate the relationships among factors of satisfaction, image, trust, effective relations, and loyalty. The statistical population of this research consists of members of the Iran Air’s Sky Gift Club (In three levels of Gold, Silver and Blue). As for the sampling technique, random sampling is used; and questionnaire is employed as data gathering tool. For the reliability testing we get use of split-half technique. Additionally, tests of Chi-square, Friedman and Spearman's correlation coefficient are conducted for examining the research questions and obtaining the results. Findings demonstrate that factors of satisfaction, image, trust, and effective relations, have influence on passengers’ loyalty in every one of the three levels, although differing in priority of impacts. According to the findings, for Golden Passengers the most effective factor on the loyalty is trust, while the least effective belongs to image. In the Silver level, effective relations have the most and image has the least influence on loyalty. In the Blue level, satisfaction and effective relations are of the most and the least influences respectively.
