Sara ilchi; amirsalar vanaki; mesbah seivandian
Abstract
Social media plays an important role in many aspects of tourism, especially in information retrieval, decision making, tourism promotion, and customer interaction. Due to the growing number of published researches in the field of social media and tourism, the purpose of this research is to analyze the ...
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Social media plays an important role in many aspects of tourism, especially in information retrieval, decision making, tourism promotion, and customer interaction. Due to the growing number of published researches in the field of social media and tourism, the purpose of this research is to analyze the publication trend and conduct a bibliometric analysis of the research published in this field. For this purpose, the information of 1054 articles published in the Web of Science from 2009 to 2020 is analyzed. In this research, two levels of analysis are discussed. At the first level, the publication trend and the impact of authors, journals, and articles are examined. At the second level, the structure of co-occurrence network of keywords and co-authorship network of authors, institutions, and countries are analyzed. The results of this study show that the use of social media in various sectors of tourism has increased in recent years.
Armin Goli; Ali Gholipour Solimani; Narges Delafrooz
Abstract
AbstractThe present study aimed to identify the dimensions of social media storytelling power and investigate the role of social media storytelling power and evaluate its dimensions in tourism destinations. This study has a hybrid approach. The statistical population in the qualitative section consists ...
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AbstractThe present study aimed to identify the dimensions of social media storytelling power and investigate the role of social media storytelling power and evaluate its dimensions in tourism destinations. This study has a hybrid approach. The statistical population in the qualitative section consists of all the stories of tourist destinations in Ramsar and Qeshm on social media, of which 62 and 108 stories were selected for these two destinations by judgmental sampling, respectively. In addition, the research strategy is narrative analysis. The method of data collection was online written stories. The dimensions of identified social media storytelling power were provided in a network of themes and conceptual models of these two destinations. Then, the research strategy was performed as a survey in the quantitative section. The statistical population included all tourists who had read the tourism stories of these two destinations on social media. The sampling method is available non-probability sampling, and the sample size was estimated to be 450 for each destination according to Morgan's Table. The data collection method was an e-questionnaire that was sent to tourists. The results of structural equation modeling by Smart PLS software showed that the dimensions of literary knowledge, attractiveness and dynamism, cognitive, emotional, trust and credibility, tourism, ethics for Ramsar destination. And the dimensions of attractiveness and attention, literary, cognitive, emotional, comparative knowledge, Economic, moral, trust and credibility, and tourism for Qeshm destination affect the development of these destinations. IntroductionToday, the tourism industry is considered one of the driving forces in the global economy and has developed significantly in the world. Accordingly, tourism destinations seek to attract more and more tourists. However, increasing changes in the tourism sector due to current technological advances, changing needs of tourists, and their interest in sharing their travel experiences in the form of storytelling on online social media force tourism destinations to draw a new framework based on a systemic approach in tourism destination management and marketing strategy. Therefore, the present study aimed to identify the dimensions of the power of storytelling on social media and then evaluate these dimensions in the development of tourism destinations in the tourist cities of Ramsar and Qeshm Island.MethodologyThe present research has been conducted with a hybrid approach (qualitative-quantitative). The qualitative research strategy is narrative analysis. The statistical population in the qualitative section includes all the stories of Ramsar and Qeshm tourist destinations in online social media (sites and blogs), in which 62 and 108 stories were selected for these two destinations by judgmental sampling method, respectively. Then, in the quantitative section, the research strategy was performed as a survey. The statistical population consisted of all tourists who had read the tourism stories of these two destinations on social media. The sampling method as a non-probability available sampling was used, and according to Morgan's Table, the sample size was 450 people for each destination. The data collection method was an e-questionnaire. The data analysis method was structural equation modeling and path analysis technique by Smart PLS software.Discussion and conclusionThe present study investigated social media storytelling power and its dimensions in developing tourism destinations in Ramsar and Qeshm Island with a hybrid approach. In the qualitative part, the dimensions of storytelling power - tourism in Ramsar city in online social media include literary knowledge, attractiveness and dynamism, cognitive, emotional, trust and credibility, tourism and ethics; In addition, the dimensions of tourism storytelling power in Qeshm Island in online social media were the dimensions of attractiveness, literary, cognitive, emotional, comparative, economic, moral, trust and credibility.Furthermore, the dimensions of tourism storytelling power on Qeshm Island on online social media were attractiveness, literary, cognitive, emotional, comparative, economic, moral, trust, and credibility dimensions. In the quantitative section, the results indicated that the dimensions included literary knowledge, attractiveness and dynamism, cognitive, emotional, trust and credibility, tourism, morality, and the dimensions of tourism storytelling power in Qeshm Island in online social media consisted of attractiveness and attention, literary, cognitive, emotional, comparative, economic, moral, trust and credibility knowledges, which have been effective on the development of Ramsar and Qeshm tourism destinations.ConclusionComparing these results in terms of similarity of some dimensions in these two destinations, it should be stated that the path coefficient of the literary knowledge aspect in the story of Ramsar and Qeshm destinations are equal to 0.406 and 0.122, respectively, indicating the greater impact of this aspect of the story on the development of Ramsar tourist destination. Considering attractiveness and dynamism, the path coefficient in the Ramsar story is 0.235, and attractiveness and attention dimension in Qeshm story is 0.237, suggesting that the effectiveness of this dimension of the story on Qeshm tourism destination development has been more than that of Ramsar. Cognitively, the story of Ramsar and Qeshm destinations are equal to 0.372 and 0.322, respectively, representing the greater impact of this dimension of the story on the development of the Ramsar tourism destination. Emotionally, the path coefficient in the Ramsar story is 0.432, and that of the Qeshm destination is 0.174, showing the greater impact of this dimension of the story on the development of the Ramsar tourism destination. Regarding trust and credibility, the path coefficient in the Ramsar story is 0.315, and that of Qeshm is 0.308, which shows the higher impact of this dimension of the story on the development of the Ramsar tourist destination. Considering the tourism dimension, it is worth noting that although the number of tourism dimensions in the script of Qeshm destination tourism stories was more than that if Ramsar, comparing the similar aspects of tourism in these two destinations indicates that the path coefficient in Ramsar and Qeshm destinations are 0.497 and 0.360, respectively, indicating the greater impact of this dimension of the story on the development of Ramsar tourist destination. Regarding the ethical dimension, the path coefficient in Ramsar and Qeshm destinations are 0.295 and 0.308, respectively, showing the greater impact of this dimension of the story on the development of Qeshm tourism destination.
Fatemeh Yavarigohar; Marzieh Koraghli
Abstract
In recent years, there has been a widespread discussion about the activities of brands in social media. Social media with their applications and increasing popularity, help companies to enhance customer engagement. The purpose of this research is to examine the impact of stimuli associated with the brand ...
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In recent years, there has been a widespread discussion about the activities of brands in social media. Social media with their applications and increasing popularity, help companies to enhance customer engagement. The purpose of this research is to examine the impact of stimuli associated with the brand on brand loyalty in social media by considering the mediating role of brand engagement in Eligasht Travel Company. In terms of the purpose, this is an applied research and in terms of the research method, this is a descriptive survey. The statistical population includes all those who have used the services of the Eligasht Company and visited the company's Instagram page. The sample size is 211 Eligasht’s customers. The Smart PLS 2.0 software was used to analyze the data. The findings showed that brand-related stimuli had a direct and significant effect on brand loyalty. Also, the effect of the mediating variable on brand interaction was proved by the Sobel test with the severity of 2.12.
Mahdi Dehghani Soltani; Ardeshir Shiri; Tahereh Nesari; Mostafa Raoufi
Abstract
Nowadays, social media has revolutionized business. Not only in the virtual world these media have attracted many customers and have given new impetus to industries and products, but also they are a place for corporate relationships and marketing activities. On the other hand, corporate social responsibility ...
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Nowadays, social media has revolutionized business. Not only in the virtual world these media have attracted many customers and have given new impetus to industries and products, but also they are a place for corporate relationships and marketing activities. On the other hand, corporate social responsibility has evolved in recent years, along with social, political, and business development and has been considered by companies. The internal function of social responsibility can improve the company's position and, ultimately, increase profitability and lead to long-term survival. Therefore, the purpose of this research is to study the impact of social media, transparency and social responsibility on performance by explaining the intermediary role of brand sustainability. The statistical population of this study is managers of travel and tourism services companies in Tehran. To obtain sample size, simple random sampling method and Cochran formula have been used. In this research, library and field methods are used to collect information. In terms of the purpose this is an applied research and in terms of data collection method, this is of descriptive and correlational research type. Confirmatory factor analysis and structural equation modeling were used to analyze the data. The results of the research show that social media, transparency and social responsibility through brand sustainability have a significant effect on business performance. Also, the results showed that the intermediary effect of the sustainable brand was significant.
