tourism management
Rahim Zare
Abstract
Since long ago, health tourism has been one of the most attractive and popular. Various causes and factors in creating and developing this type of tourism need to be investigated and verified. The current research has been conducted to analyze and evaluate the critical components in creating sustainable ...
Read More
Since long ago, health tourism has been one of the most attractive and popular. Various causes and factors in creating and developing this type of tourism need to be investigated and verified. The current research has been conducted to analyze and evaluate the critical components in creating sustainable health tourism in Tehran, using the Padin Model to achieve the goal. The research method is a mix that has investigated the issue using the qualitative method of the expert panel and the quantitative survey method. The tools for collecting data and information in the qualitative method are semi-structured interviews and questionnaires in the quantitative stage. Statistical analysis of research data was done using SPSS-26 and Smart-PLS3 software. In the qualitative stage, 15 experts from related fields participated in the panel, and in the quantitative stage, using stratified sampling, 26 experts answered the questionnaire questions. According to the analysis and coding of semi-structured interviews, 71 basic themes, 24 organizing themes, and six global themes were extracted in the quantitative stage while confirming all the components. The values of the economic component were calculated higher than in other cases. According to the research results, health tourism can be among the reliable alternatives in different aspects. Also, it can be a factor in guiding related policies and politics for sustainable tourism development in the future. Introduction Today, people travel for health, fitness, and well-being, not relaxation. In response to this growing demand, countries, health and medical service providers, and hospitality and tourism organizations are adapting to offer a broader range of health, wellness, and medical tourism experiences. Among the factors that encourage health tourists to look for an alternative health tourism destination are the cost of the medical services provided, the medical staff, the medical center’s reputation, and their credibility. In addition, other factors that lead to increased demand for health tourism services are ease of access, travel affordability, and innovative health technologies.Tehran is one of the most important cities in Iran in providing health and treatment services in the region, and it has the most facilities and places for accommodation treatment. It is the capital of the Islamic Republic of Iran. For many years and in different governments, measures have been taken to create sustainable health tourism, but they still need to be managed and planned cohesively. Due to the existence of specialized and skilled treatment staff, the existence of up-to-date and even international facilities in hospitals and residential centers, and the low cost of treatment and leisure time, compared to other countries, this city is considered the primary option in providing health tourism services. Despite the efforts of various officials and stakeholders in this field, it is still observed that there are various challenges in creating sustainable health tourism in this city, which requires further investigation and deepening.On the other hand, it is necessary to use the potential and actual capacities in this city so that in this research, it is possible to create a basis for effective measures to be taken to create sustainable health tourism. On the other hand, despite the importance of this issue and the existence of various research in the field of health tourism, it can be seen that comprehensive research that can analyze the critical components of creating sustainable health tourism in Tehran has not yet been carried out and needs to be done. It has more analysis and deepening. Therefore, investigating and analyzing critical components in health tourism development in Tehran are essential to show future research directions and enrich the health tourism literature. As a result, this study examines the critical components of sustainable health tourism while filling the theoretical gap in this field. It also examines the dynamics of this type of tourism more deeply.Materials and MethodsRegarding practical purpose and methodology, this research is classified as mixed research. First, using the qualitative method of the panel of experts, the components and indicators related to the creation of sustainable health tourism in Tehran are counted and extracted; finally, using the quantitative survey method, each of the extracted items is tested. to comment on their authenticity and approval. The participants of the qualitative phase of the research, who were identified using purposeful sampling, are professors and executive and research specialists in the fields of tourism management, marketing management, urban and rural planning and management, medical service management, regional management, and development, development management, sociology, and management. Fifteen people participated in the panel. Moreover, in the quantitative phase, a questionnaire containing the above components and indicators was sent to experts and specialists in tourism - especially health tourism - to express their opinions regarding their proficiency and approval. The data collection tool is different in each phase. In the qualitative phase, semi-structured interviews were conducted on tourism activities related to health, well-being, and well-being. With nature or environment" were organized in Tehran.Discussion and Results As we know, simply using and implementing a model cannot solve problems. For this reason, there is a need to create local and built models to be by with the spatial and temporal conditions and effectively achieve the goals. Therefore, referring to the items mentioned in the methodology section, using the expert panel method, the critical indicators of this area extracted from the perspective of tourism experts were examined and completed. It should be noted that the Padin Model’s components were considered the primary basis of these indicators and components. With semi-structured interviews of experts, 142 primary codes were extracted, which were categorized into three basic, organizing, and comprehensive themes using Attride-Stirling coding. By adopting the inductive approach, 71 basic themes, 24 organizing themes, and six global themes were extracted, placed in the three economic, social, and environmental dimensions of Padin’s model, and management and political, spatial, physical, and technological components were also added. In the quantitative part, the economic component has a higher rank and value among other components, which shows the importance and sensitivity of this category in the field of health tourism in Tehran.ConclusionsThe global prosperity in medical and health care has made tourist destinations and companies in health tourism an essential part of the tourism industry. This industry, a mixture of medical and health services, leisure, and entertainment, can be among the reliable economic, cultural, and social alternatives. From a theoretical and operational point of view, this study is expected to make a significant contribution to the field of health tourism, and the above findings can confirm this. According to the research findings, each of the themes extracted can be considered as strategies and policies that drive the development of health tourism in Tehran. The collaborative development of the public and private sectors is effective in this field, and the better development of academic cooperation and the health tourism industry can imply "sustainable health tourism" in the city of Tehran.
Information systems
Niloufar Yazdi Esmaeili; Zahra Nadalipour
Abstract
Today, customer orientation is one of the most important marketing indicators in the tourism system. On the other hand, one of the most up-to-date and efficient programs or strategies for attracting, retaining and satisfying customers is managing electronic communication with the customer. In this regards, ...
Read More
Today, customer orientation is one of the most important marketing indicators in the tourism system. On the other hand, one of the most up-to-date and efficient programs or strategies for attracting, retaining and satisfying customers is managing electronic communication with the customer. In this regards, understanding the role of electronic customer relationship management in facilitating destination selection from the perspective of managers and senior marketing experts of active travel and tourism agencies in Tehran, is the main purpose of this study. Regarding the tourism system, ignoring the ECRM can be considered as one of the main weaknesses of tourism in Iran, especially in tourism and travel agencies. The present study has been conducted through qualitative method with the aim of providing a model explaining the role of ECRM in facilitating destination selection. Therefore, grounded theory method and a non-probabilistic purposive sampling was used in to determine sample of study. In current study, use of grounded theory method tools such as data fragmentation, open coding and axial coding led to the identification of six main categories of causal conditions, subject-oriented, contextual or environmental conditions, intervening conditions, strategies and consequences. Causal conditions affecting decision-making and facilitating the choice of tourist destination include six psychological components (emotional and personality), ECRM, financial and economic, advertising, security and environmental, each of which has several sub-categories and concepts.Introduction:With the beginning of the 21st century and at the same time with the improvement of the living standards and livelihood of people all over the world, as well as rapid increase in the proportion of tourism expenses in the consumption basket of leisure time of families and the development of information technology, traditional tourism is more and more connected with the Internet and new technologies (Linking Lane, 2020). This combination of tourism and new communication technologies led to the emergence of Electronic Customer Relationship Management (ECRM), which in simple words is the practical use of Internet-based technologies including email, website, chat rooms, forums and other e-channels for achieving the goals of customer relationship management is done in a more efficient way using IT. Interacting, maintaining and creating customer loyalty is one of the basic steps of managing electronic communication with customers, which includes all the processes of marketing, sales and customer service in a psychological way (Mirf Kharaldini, Hatami Nasab and Talei Far, 2009).Today, organizations are widely looking for ways to interact and communicate effectively with customers in order to influence them. Internet technology enables organizations to attract new customers, track their online behavior and performance, and personalize communications, products, services, and prices (Zamani Babgehari et al., 2023). ECRM was first proposed in 1999 in the seminar of the Tourism Association of Customer Relationship Management in England (Ivanuska, 2008). This new technology grew and expanded at such a speed that only after two decades of its emergence, many conquered the touristic countries of the world. Now, the question is, to what extent has the development of ECRM technology spread to Iran's tourism industry, and the owners of tourist service offices active in Tehran use this technology to facilitate the choice of tourists' destinations? Also, what role does it play in facilitating the destination selection process by tourists? In order to answer the questions raised, the method of grounded theory has been used. Materials and Methods:This research was designed and conducted based on the methodology of grounded theory regarding its theoretical foundations, research method, data collection method, data analysis, and data validation. The population and statistical sample in this survey are made up of 10 managers and experts of travel service offices active in Tehran. According to the steps of the research strategy, the researchers referred to relevant experts to collect information to obtain first-hand data. Therefore, the sample of research in the database method is directed under the influence of each case (specialized semi-structured interviews or referred texts). In this way, the analysis of each interview will be the guide for the next interview. Sampling process continued until the theoretical adequacy was achieved, and for this reason, a total of 10 specialized semi-structured interviews were conducted considering the above criteria. The interviews were conducted and recorded between 30 and 60 minutes, so that by reviewing the conversations several times, a more accurate analysis and examination of the views of the participants could be done. Findings:The main question revolves around the issue of "What role does the management of electronic communication with customers in active travel service offices in Tehran play in facilitating the process of choosing a destination for tourists?" Obtaining the answer to this question required the implementation of the central coding stage of the grounded theory method in order to establish a network between all discovered categories. Based on this, the categories extracted in the previous step (total of 6 categories) were cast in the form of core coding classes and arranged around the core category of "travel destination selection" as described in Figure 1.Discussion and Results:The primary goal of the current research was to investigate the role of ECRM in facilitating the process of destination selection by tourists. The achievement of conducting this research for the researcher and based on the interviews that were conducted was the understanding that not only the ECRM as a successful marketing technique, but also its components, in Iran, for offices Travel services - even with a long history of activity - are not very well known, but in practice, the managers of these offices prefer to attract and retain tourists using the same traditional methods such as telephone communication, verbal communication and face-to-face interactions. This study can have useful results for managers and planners in the related agencies. Nowadays, Managers will face challenges in the way of implementing programs related to ECRM. Communicating remotely and offline and impersonally through the Internet is a challenge to attract and gain trust. Trust can be basically an important obstacle in the way of implementing ECRM. In addition, the increased risk of data manipulation or loss of information can be another factor that slows down the management of ECRM. The lack of face-to-face contact play a big challenge in the implementation of ECRM. In addition, in an effort to quickly implement the ECRM, a large number of companies start implementing it before formulating a strategy, but many of them are dissatisfied with this system. The prolongation of the implementation process can be a sign of weakness in the establishment of ECRM. On the other hand, since the current research has examined and analyzed the issue from the point of view of managers and experts, it is suggested that in future researches, the demand side- the tourists' point of view-should also be in the center of attention for more precise dimensions of the subject to be determined.
Mahmood Ziaee; Davoud Abbasi Karjegan; Gholamreza Kazemian; Mahdi Karoobi
Abstract
The purpose of this research is to provide the “Three-Dimensional Model of Tehran Tourism Management (TDMTTM)” using a two-stages exploratory mixed method design (qualitative-quantitative). At the first and second stages, content analysis and structural equation modeling have been used, respectively. ...
Read More
The purpose of this research is to provide the “Three-Dimensional Model of Tehran Tourism Management (TDMTTM)” using a two-stages exploratory mixed method design (qualitative-quantitative). At the first and second stages, content analysis and structural equation modeling have been used, respectively. The validity of questionnaire is as content and face validity. Content validity ratio (CVR) and content validity index (CVI) was estimated to be 0.69 and 0.79, respectively. The obtained reliability in Cronbach's Alpha coefficient method is 0.933 and in split of method is 0.0806, respectively. The sample comprises of 400 persons of tourism managers, experts, and professors, from whom the total of 387 valid questionnaires. Were obtaind the The results show that it is necessary to consider structural, environmental, and content factors in designing Tehran Tourism Management Model, and accordingly. “ The Three-Dimensional Model of Tehran Tourism Management (TDMTTM) was developed.”.
Mahmood Ziaee; Faranak Ranjbar Motalegh
Volume 8, Issue 21 , April 2013, , Pages 88-59
Abstract
Nowadays sustainable tourism development is no more considered as a choice but a necessity. In order to achieve sustainable tourism development, all actors in tourism system should undertake the sustainability commitments such as environmental commitment. The purpose of this paper is determining the ...
Read More
Nowadays sustainable tourism development is no more considered as a choice but a necessity. In order to achieve sustainable tourism development, all actors in tourism system should undertake the sustainability commitments such as environmental commitment. The purpose of this paper is determining the level of environmental commitment in Tehran accommodation facilities, and identifying the factors that affect the propensity of managers of these units to adopt environmental considerations in this sector of tourism industry. Therefore the exploratory- descriptive research method is employed. Senior managers of 1-5 star hotels comprise the statistical population of this study. In addition to the descriptive statistics methods, various nonparametric inferential statistics tests are applied in analyzing the collected data.Findings of the study manifest that environmental management in the studied hotels can be classified into four levels of environmental commitment with most hotels situating at the basic level of environmental commitment (level 1). Also, according to the research findings “ cost saving” is the most important motivation and “heavy cost of establishing and implementing environmental management practices” is the main obstacle to the implementation of environmental practices. An important finding of this study is that public ownership, size of hotels and the type of their clientele affect achieving more advanced levels of environmental commitment. Environmental Commitment, Hotel, Environmental Management, Impact Factors, Tehran
gholamreza kazemian; elham azadi
Abstract
This article is about the capability of urban tourism development in central district of Tehran with the urban management approach, dealing with a primary question about evaluation of urban tourism development capabilities of city-central districts and secondary questions about traits and capabilities ...
Read More
This article is about the capability of urban tourism development in central district of Tehran with the urban management approach, dealing with a primary question about evaluation of urban tourism development capabilities of city-central districts and secondary questions about traits and capabilities of central district of Tehran. This research is a qualitative study, using “grounded theory” method as a tool for gathering and analysis of the data. Data has been collected through deep interviews and field observations. Our sample study is comprised of 31 urban actives that were selected by means of aimed sampling in four groups: state section, private section, public section, and citizens. Results drawn from the paradigm model show that urban tourism in central district of Tehran has not been developed enough to fulfill its capabilities. The Solution proposed is changing the economic central district to cultural central district. In this paper the present position of central district of Tehran and its probable ideal position have been shown in a three-dimensional model; and a pattern composed of both culture-based and economics-based tourism development has been recognized as a suitable pattern for actualizing tourism development potentials in central district of Tehran.
