Naser Sanoubar; Saeedeh Khani; Abolfazl Haghverdizadeh
Abstract
Cultural festivals have an important role in the tourism industry and recognition of the factors affecting their success is important. Hence, In this research, the effect of the variables of sense of community, emotional experience, and extroversion on tourists’ satisfaction and loyalty in cultural ...
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Cultural festivals have an important role in the tourism industry and recognition of the factors affecting their success is important. Hence, In this research, the effect of the variables of sense of community, emotional experience, and extroversion on tourists’ satisfaction and loyalty in cultural festivals were examined. in this regard, 394 questionnaires were distributed among tourists of the Nowruz festival in Milad Tower, in Tehran, and examined, then. The results showed sense of community is a direct predictor of loyalty, and satisfaction still has the greatest impact on loyalty. Also, The relationship between extraversion and positive emotional experience was confirmed. In indirect ways, positive emotional experience through satisfaction has the greatest impact on loyalty. The results of this study could help marketing managers and festival organizers manage events better and gain more tourists’ satisfaction and loyalty
