عوامل موثر رفتاری بر پذیرش خرید اینترنتی در صنعت هواپیمایی

نوع مقاله: مقاله پژوهشی

نویسندگان

1 عضو محترم هیات علمی دانشگاه فردوسی مشهد ایران

2 باشگاه پژوهشگران جوان و نخبگان

3 دانشجوی کارشناسی ارشد مدیریت دولتی، دانشگاه آزاد اسلامی مشهد، ایران

چکیده

امروزه خرید اینترنتی بلیت هواپیما رشد قابل توجهی در کشور دارد. در این میان درک رفتار مشتریان، به
منظور بهبود استراتژیهای بازاریابی و فروش، برای شرکتهای هواپیمایی ضروری است. هدف از پژوهش
حاضر شناخت مهمترین عوامل تاثیرگذار در خرید اینترنتی بلیت شرکتهای هواپیمایی توسط مسافران
است. این پژوهش از نظر هدف کاربردی و به لحاظ روش پیمایشی است. جامعه آماری شامل مسافران
خروجی فرودگاه بین المللی مشهد در پروازهای داخلی شهریور ماه است. نمونه آماری با استفاده از فرمول
تعیین حجم نمونه کوکران 215 نفر محاسبه شده است. بدین ترتیب پس از تهیه مدل مفهومی براساس
معیارهای اعتماد، قیمت، ریسک ادراک شده، سودمندی و کیفیت سایت اینترنتی و تهیه و توزیع پرسشنامه
مورد Lisrel براساس آن، اطلاعات بدست آمده با استفاده از روش معادلات ساختاری و نرم افزار 8.8
تجزیه و تحلیل قرارگرفت. یافتههای پژوهش نشان میدهد سه معیار کیفیت سایت اینترنتی، سودمندی و
اعتماد بطور مستقیم و ریسک ادراک شده بطور غیر مستقیم بر تمایل به خرید اینترنتی تاثیر گذار هستند.
علاوه بر این تاثیر عامل قیمت بر تمایل مسافران هوایی به خرید اینترنتی بلیت مورد تایید قرار نگرفته است.

کلیدواژه‌ها


عنوان مقاله [English]

Behavioral Effective Factors of Adopting Online Shopping in the Airline Industry

نویسندگان [English]

  • Alireza Hadadian 1
  • Amirhossein Bagherieh-Mashhadi 2
  • Fatemeh Honarvar-Bavejdan 3
چکیده [English]

Today, online purchasing of airline ticket experience substantial growth in Iran in which understanding customer behavior about this technology is necessary for airlines to improve marketing and sales strategies that enable them to retain and attract customers. So, the present study aimed to gain more insight into the most important factors affecting air travelers’ acceptance to use online reservation system of airline ticket. Hence, this paper is application and descriptive–correlation in terms of purpose and methodology. The statistical population includes departure passengers of Mashhad int’l airport in domestic flights of September and sample size calculated for 215 passengers. In addition the data gathered by questionnaire about conceptual model that including trust, price, perceived risk, usefulness and website quality; were analyzed using structural equation analysis and Lisrel8.8 Software. The findings indicate that the three factors namely website quality, usefulness and trust directly and perceived risk indirectly affect the willingness of online shopping. Moreover, significant effect of price on the willingness of air travelers to shop online has not been confirmed.

کلیدواژه‌ها [English]

  • Trust
  • Usefulness
  • price
  • Perceived Risk
  • Website Quality
  • Electronic Acceptance
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