Volume 19 (2024)
Volume 18 (2024)
Volume 17 (2022)
Volume 16 (2021)
Volume 15 (2020)
Volume 14 (2019)
Volume 13 (2018)
Volume 12 (2017)
Volume 11 (2016)
Volume 10 (2016)
Volume 8 (2015)
Volume 9 (2014)
Volume 7 (2013)
Volume 6 (2011)
Volume 5 (2010)
Volume 4 (2006)
Volume 3 (2005)
Volume 2 (2004)
Volume 1 (2003)
Keywords = عملکرد سازمانی
Number of Articles: 3
The Effect of Customer Relationship Management on Organizational Performance Aspects (Case Study: 3 to 5 Star Hotels of Mashhad)
Volume 12, Issue 39 , October 2017, , Pages 27-48
Abstract
The purpose of the present research is to investigate the effect of CRM on organizational performance aspects in 3- to 5-star hotels of Mashhad. To do so, the effect of four CRM dimensions (including focus on main customers, CRM organization, knowledge management, and technology-based CRM) on each performance ... Read MoreInvestigating the Relationship between Knowledge Management, Entrepreneurship and Performance in Cultural Heritage, Handcrafts and Tourism Organization
Volume 9, Issue 28 , March 2015, , Pages 95-113
Abstract
In recent years, knowledge creation and knowledge management have become dominant factors for organizations competitiveness and organizational performance and success. Successful organizations are those that consistently create new knowledge, disseminate it widelythroughout the organization and quickly ... Read MoreOrganizational Performance in the Hotel Industry
Volume 8, Issue 24 , January 2014, , Pages 89-119