Volume 19 (2024)
Volume 18 (2024)
Volume 17 (2022)
Volume 16 (2021)
Volume 15 (2020)
Volume 14 (2019)
Volume 13 (2018)
Volume 12 (2017)
Volume 11 (2016)
Volume 10 (2016)
Volume 8 (2015)
Volume 9 (2014)
Volume 7 (2013)
Volume 6 (2011)
Volume 5 (2010)
Volume 4 (2006)
Volume 3 (2005)
Volume 2 (2004)
Volume 1 (2003)
Keywords = انتظارات
Number of Articles: 2
Comparing Guest Expectations and Perceptions About Quality of Service in Hotel Industry (the Case of Mashhad’s Homa II hotel)
Volume 5, Issue 13 , November 2010, , Pages 65-84
Abstract
Quality of service is one of the most important issues for competing service companies, and consequently using a method for service quality mesurment is of great significance. Although there is no consensus on the most appropriate method for this measurement, in this study, according to the literature ... Read MoreThe Nature of service Quality
Volume 1, Issue 3 , March 2004, , Pages 57-77